GlenQ emphasises importance of consistency in changing times
What remarkable times we live in. Consistency receding. Changes on the rise.
Factors way beyond our control are impacting the world at an astonishing rate – many driven by the global pandemic of course.
Change is speeding up. Political, economic, societal and technological transformations once destined to take place over years, even decades, now seem to be happening in just a few months. Sometimes weeks.
Few locations are being spared the impact.
The British Channel Island of Jersey, despite its small size and relatively low profile, is certainly not immune. Like the chilly easterly gusts that sometimes buffet the island, there is no avoiding forceful winds of change currently blowing in from all directions.
Yet externally driven change is nothing new for Jersey. Its well-established and world leading finance industry has become accustomed to dealing with the buffeting effects.
In fact, it has become exceptionally adept at riding the punches threatening stability every now and then and reaping rewards from opportunities as they present themselves.
There is a salutary lesson in this. Change, if managed well, can be a positive rather than negative experience.
Provided, that is, you successfully bring everyone with you.
Jersey-based trust and fiduciary experts GlenQ recently focused on this important lesson.
It involved a change in location, from one side of St Helier to the other. From quiet backstreets to somewhere much closer to the island’s bustling waterfront and gleaming new finance centre. From compact multi-room office arrangements to spacious open-plan premises. From old to new.
‘It’s important for any organisation to move with the times,’ notes GlenQ Director and Principal Iain Quenault, ‘whether that’s a change in technology, people, processes or premises. Our old offices functioned well enough, but the new ones will be much better. Change is important, and GlenQ is committed to remaining abreast of emerging developments and approaches. So as our world, industry and island home evolve and adapt, we must too.’
There is a caveat on this, however, as Iain points out.
In the haste to move forward, some organisations risk losing sight of their past. They forget or forgo the very reasons why customers chose to do business with them in the first place.
‘Change can unlock new ways of working and living,’ Iain elaborates, ‘creating important opportunities to think, behave and communicate differently. Yet GlenQ was established to provide a traditionally focused trust and fiduciary service, placing customers rather than transactions at the heart of everything we do. It can be tempting to overlook this during times of uncertainty, to rush ahead and forget what’s important. But that’s not the GlenQ way.’
So, the message is change for the better, of course, but never leave anyone behind … especially customers. Offer consistency not contradictions during unsettling times.
GlenQ’s move to new town-centre premises underlines this.
They emphasise a commitment to progression within a changing world, marking another important milestone moment on the company’s evolving roadmap. They provide new space for growth and new ideas. But, and most importantly, they will provide an ideal base for collaborative team efforts aimed at meeting the needs of existing customers and satisfying the expectations of new ones.
‘It’s an exciting time for the company,’ Iain concludes, ‘as we look forward to the advantages and opportunities arising in a rapidly changing island, finance industry and wider-world. But equally, the new offices provide the perfect opportunity for settling back into more normal ways of working. These may be changing times, but consistency is so important to GlenQ. And, we’re sure, to our customers too.’