Privacy Notice for GlenQ

Summary

Types of personal data we collect
Contact details Website visitor's computer details
Correspondence Formal identification documents
How we handle personal data
  • We only process your data in the way you would reasonably expect us to.
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and improve our website.
  • We keep the information we hold about you to a minimum.
  • Some data you give us may be kept indefinitely.
  • So long as we don't need your data to meet regulatory requirements, you have a right to be forgotten upon request.
  • Our website does include elements that track visitor activities so that we can improve it.
  • We only use cookies that automatically expire at the end of your session on our website.
Data sharing
  • Your personal data is not given to advertisers.
  • Your personal data is never sold.
  • Data is given to law enforcement only when legal process is followed.
  • Affiliates, subsidiaries, and contractors are bound by the same privacy practices.
Types of personal data How and why we process that data Legal basis
  • Name
  • Telephone
  • E-mail address
  • Postal address
  • Records and contents of any email, written or telephone communications

How
You may provide information about yourself by completing paper forms; You may initiate dialogue with us by telephone, email or otherwise; When you call our office, we may collect Calling Line Identification (CLI) information or ask you for a telephone number to call back on.

Why
To correspond with you; To perform our obligations arising from any contracts between you and us and to provide you with any information, products and services that you have requested from us; To notify you about changes to our products or services.

 

Contracted services,
Our legitimate interests

  • Government issued identity documents
  • Utility bills that contain a name and residential address
  • Sources of wealth
  • Details of your assets
  • Shareholdings and beneficial interest in assets
  • Bank account details
  • Credit history
  • Marital status and the identity of your spouse/partner/children

How
We require you to submit information to meet our regulatory requirements; We may ask to take copies of your ID documents and provide proof of your address.

Why
Verification of identity; To detect and prevent fraud, unauthorised transactions, tax evasion and money laundering; Preventing unauthorised individuals from accessing, modifying or otherwise interfering with the integrity of the personal data we hold; Managing our risk exposure and liabilities.

Our legitimate interests,
Our legal obligations

  • CV and employment history

How
You may choose to send us your CV.

Why
Evaluating and processing job applications; Contacting you regarding potential employment opportunities.

 

Our legitimate interests

  • IP Address
  • Browser type
  • Operating system
  • Session cookies

How
When you visit our website, we automatically collect information about your device, including your IP address and how you engaged with our website during that session. We use Google Analytics to provide insight about our website visitors.

Why
To improve our website.

 

Our legitimate interests

Sharing and disclosure of your data

We may pass your personal data to third parties who are service providers, agents and subcontractors to us for the purposes of running our office IT systems, processing payments, and providing services to you on our behalf. We only disclose the specific data that is necessary for the third party to deliver the service, and we require them to keep your information secure and not to use it for their own purposes.

We may share data to authorities where disclosure is required by any Jersey law or regulation, where we suspect a criminal offence may have been committed, to protect our rights, property, or the safety of others.

Protecting your data

The data that we collect from you will only be transferred and stored at locations which have adequate protection, including the Channel Islands, European Economic Area (EEA), or with USA-based service providers who comply with Privacy Shield. We will not transfer your personal data outside these places without your consent.

We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy. We have implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, or unauthorised alteration or destruction.

Please note however that where you are transmitting information to us over email it cannot be guaranteed to be 100% secure. Alternative secure transfer and correspondance mechanisms are available.

We will notify you promptly if we become aware of any breach of your personal data which might expose you to serious risk.

How long we store your data for

We will hold your personal data on our systems for as long as you are a guest, client, prospective client, employee or associate, and for as long afterwards as is necessary to comply with our legal obligations.

You may request an inventory of data we hold on you, and you may request for it to be removed so long as we are not legally obliged to keep it.

We securely destroy all personal and financial data once it has expired. Paper records are shredded.

When digital records are erased, an offline archive may continue to exist within our data backup library. It is our policy not to restore any individuals data for which the so called "right to be forgotten" has been exercised.

Your rights

We promise to uphold the rights provided to you as an individual under EU GDPR and the Data Protection (Jersey) Law 2018.

For more information about your rights please visit the UK ICO or Channel Islands OIC websites.

Website and Email Disclaimer

GlenQ Private Wealth Limited is regulated by the Jersey Financial Services Commission in the conduct of trust company business. GlenQ emails and attachments are confidential and may contain privileged or copyright information. Any views or opinions expressed in this email are those of the individual sender, except where the sender specifically states them to be the views of any part of the GlenQ Group of companies.

If you are not the named or intended recipient of an email you must not read, use or disseminate the information contained within it for any purpose other than to notify us. If you have received an email from GlenQ in error, please notify the sender immediately and delete the email from your system. It is your responsibility to protect your system from viruses and any other harmful code or device, we try to eliminate them from emails and attachments, but accept no liability for any which remain. We may monitor or access any or all emails sent to us.

We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked. We make no warranty that this website is free from errors, inaccuracies, defects or viruses.

Contacting us

You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your information at any time, though we may ask for proof of identity.

All enquiries related to this notice are to be directed as follows:

Emaildataprotection@glenq.com
Telephone+44 (0)1534 484480
In writingGlenQ Private Wealth Limited, Hilary House, 19 Hilary Street, St Helier, Jersey JE2 4SX